Eat In Italian · Sinoville, Pretoria
Policies & terms
Event refunds, privacy and how we handle your orders, all in one place.
Event cancellations & refunds
If you can’t attend an event you bought tickets for, your refund depends on how early you cancel.
100%
Cancel 14 or more days before the event
50%
Cancel 7 to 13 days before the event
None
Cancel within 6 days of the event
Privacy policy
This policy explains how we collect, use, share and protect your personal information, in line with the Protection of Personal Information Act (POPIA).
Eat In Italian, Shop 1, Sinoville Corner, Braam Pretorius Street, Pretoria, is the responsible party for personal information collected through this website, as defined in the Protection of Personal Information Act 4 of 2013 (POPIA).
Our Information Officer is Tanya, reachable at sinoville@vsg.co.za
When you order, book a table, buy a gift card, register or subscribe to our newsletter, we may ask for your name, email address, mailing address, phone number, payment details or other information needed to help you.
We only collect what we need for the purposes below.
By using this website, placing an order, booking a table or subscribing to our newsletter, you agree that we may process your personal information for these purposes:
- To process your orders, bookings and transactions.
- To personalise your experience and show the content and offers you’re most likely to want.
- To run contests, promotions, surveys or other site features.
- To send emails about your order or about our products and services (see direct marketing below).
- To follow up on live chat, email or phone enquiries.
We keep your information only for as long as necessary for these purposes or as the law requires.
You have the right to:
- Ask whether we hold personal information about you, and ask for a copy.
- Ask us to correct or delete information that is inaccurate, irrelevant, excessive, out of date or unlawfully obtained.
- Object to us processing your information, on reasonable grounds.
- Withdraw your consent at any time, including for marketing.
- Complain to the Information Regulator.
To use any of these rights, email our Information Officer at sinoville@vsg.co.za.
We don’t sell your personal information. We share it with service providers who process it on our behalf, such as payment gateways, our website host, Gift Up, and email and advertising platforms. They must keep it secure and use it only for the purpose we give them.
We may also release information to comply with the law, enforce our site policies, or protect our own or others’ rights, property or safety. Non-personally identifiable visitor information may be shared with other parties for marketing, advertising or other uses.
Our website may link to or offer third-party products or services. Those sites have their own privacy policies, and we aren’t responsible for their content or activities.
Some of our providers, including Google, may store or process information outside South Africa. We only allow this where the recipient is subject to law or binding rules that provide adequate protection, or where you have consented.
- Our website is scanned regularly for security holes and known vulnerabilities, and we run regular malware scanning.
- Your information sits behind secured networks, accessible only to a limited number of people with special access rights who must keep it confidential. Sensitive and payment information is encrypted with SSL.
- All transactions go through a gateway provider and are not stored or processed on our servers.
If your personal information is compromised, we will notify the Information Regulator and you, as the law requires.
We use cookies: small files your browser stores (if you allow) so we can remember items in your shopping cart, understand your preferences, and compile aggregate data about site traffic. You can set your browser to warn you about cookies or turn them off, but some features of the site won’t work if you do.
We use Google AdSense and Google Analytics. Google, as a third-party vendor, uses cookies (including the DART and DoubleClick cookies) to serve ads based on your visits to our site and others, and to compile data on how users interact with ads. Third-party advertising partners may track your behaviour across sites.
To opt out, use Google’s Ad Settings page, the Network Advertising Initiative opt-out page or the Google Analytics Opt Out browser add-on.
We collect your email address to respond to enquiries, process orders and send order updates, and, where you have opted in, to send you marketing about our products and services.
- We only send marketing to people who have opted in, or to existing customers about similar products.
- Messages are identified as advertisements and include our physical address.
- You can unsubscribe at any time using the link at the bottom of each email, or by emailing us, and we’ll remove you from all correspondence promptly.
This website is not directed at children under 18, and we do not knowingly collect their personal information without the consent of a parent or guardian.
If you believe we have misused your personal information, please contact our Information Officer first. You may also complain to the Information Regulator (South Africa) at inforegulator.org.za, enquiries@inforegulator.org.za or 010 023 5200. POPIA complaints can be sent to POPIAComplaints@inforegulator.org.za.
We will post any changes to this policy on this page. Last updated: 13/11/2026.
Conditions of sale
- You must be of legal drinking age to use this website and order goods and services from Eat In Italian.
- Wines are sold by the bottle unless indicated otherwise.
- Prices include VAT unless specified otherwise.
- All transactions are processed in South African Rand (ZAR).
- Eat In Italian reserves the right to change pricing at any time without prior notice.
Order cancellations
If you cancel a purchase for any reason, a 15% handling fee applies. Tell us in writing, signed by the person who made the original purchase. Goods must be returned undamaged in the original packaging within 14 calendar days.
Delivery & shipping
- Add special delivery instructions at checkout.
- Wine delivery takes about 7 days. If we expect a delay, we’ll contact you straight away.
Breakage policy
A broken bottle: write it on the waybill you sign, then tell us how many bottles and which wine. We’ll refund the damaged stock.
A damaged case: in the rare event the whole case is damaged, don’t accept the delivery. Let us know and we’ll send a replacement as soon as possible.
Returns policy
- If you aren’t completely happy with a purchase, contact us to arrange collection and a refund.
- If an item is unavailable, we’ll refund you in full within 7 days.
- Send complaints about product standard or quality to Tanya Maiorana at tanya@vsg.co.za.
- We may cancel a paid order if stock is unavailable. We’ll first try to suggest alternative wines; otherwise you’ll get a full refund with no deductions.
Contact us
Questions about any of these policies? Get in touch.
Visit us
Shop 1, Sinoville Corner
Braam Pretorius Street
Pretoria
South Africa
Event Cancellations & Refunds
If you have purchased tickets to any of our events and are unable to attend, our cancellation policy allows for a full refund 14 days before the event. If you cancel your purchase between 7 and 13 day before the event you’ll be refunded 50% of your ticket price. Unfortunately we will not be able to refund any cancellations made within 6 days of the event.Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website. What personal information do we collect from the people that visit our blog, website or app? When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience. When do we collect information? We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site. How do we use your information? We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested. • To administer a contest, promotion, survey or other site feature. • To quickly process your transactions. • To send periodic emails regarding your order or other products and services. • To follow up with them after correspondence (live chat, email or phone inquiries) How do we protect your information? • Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning. • Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. • We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. • All transactions are processed through a gateway provider and are not stored or processed on our servers. Do we use ‘cookies’? Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We use cookies to: • Help remember and process the items in the shopping cart. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies. If users disable cookies in their browser: If you turn cookies off it will turn off some of the features of the site. Third-party disclosure We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. Third-party links Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. Google Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en We use Google AdSense Advertising on our website. Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy. We have implemented the following: • Demographics and Interests Reporting We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website. Opting out: Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on. You will be notified of any Privacy Policy changes: • On our Privacy Policy Page Can change your personal information: • By logging in to your account How does our site handle Do Not Track signals? We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. Does our site allow third-party behavioral tracking? It’s also important to note that we allow third-party behavioral tracking COPPA (Children Online Privacy Protection Act) When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under the age of 13 years old. Do we let third-parties, including ad networks or plug-ins collect PII from children under 13? Fair Information Practices The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information. In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify you via email • Within 7 business days We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors. CAN SPAM Act The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. We collect your email address in order to: • Send information, respond to inquiries, and/or other requests or questions • Process orders and to send information and updates pertaining to orders. • Send you additional information related to your product and/or service • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred. To be in accordance with CANSPAM, we agree to the following: • Not use false or misleading subjects or email addresses. • Identify the message as an advertisement in some reasonable way. • Include the physical address of our business or site headquarters. • Monitor third-party email marketing services for compliance, if one is used. • Honor opt-out/unsubscribe requests quickly. • Allow users to unsubscribe by using the link at the bottom of each email. If at any time you would like to unsubscribe from receiving future emails, you can email us at • Follow the instructions at the bottom of each email. and we will promptly remove you from ALL correspondence.CONDITIONS OF SALE
- You must be of legal drinking age to use this website and order goods and services from Eat In Italian
- All wines are sold by the bottle, unless otherwise indicated.
- Prices include VAT, unless otherwise specified
- All transactions will be processed in South African Rands (ZAR).
- Eat In Italian reserves the right to change pricing at any time without prior notice
Order Cancellations
Should you for any reason wish to cancel your purchase you will be liable for a 15% handling fee. You must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase. The goods must be returned to us undamaged in the original packaging within 14 calendar days.DELIVERY / SHIPPING
- Special delivery instructions can be added during checkout
- We currently take about 7 days to deliver wine – if we suspect any delays we will contact you immediately for instructions
- Breakage policy : As wine bottles are rather fragile, we unfortunately do experience breakages…
- Breakeage policy – Bottle If you receive your wine, and you notice that a bottle has been broken please write this on the waybill you sign Then please let us know how many bottles are broken (and which wine), and we will refund you for the damaged stock.
- Breakeage policy – Case : in the very extreme case of the whole case being damaged, please do not accept the delivery. Then please let us know and we will get you a replacement asap.
RETURNS POLICY
- If you are not completely happy with your purchase, please contact us to arrange collection and a refund.
- In cases of unavailability, we will refund you in full within 7 days.
- Any complaints regarding the standard and quality of the products bought should be directed to the Tanya Maiorana tanya@vsg.co.za
- Eat In Italian reserves the right to cancel an order for which payment has already been received if stock is unavailable. Should we ever exercise this right, we will first communicate with you to try and suggest alternative wines, failing which you will receive a full refund with no deductions.